Tooploox CS and AI news 22

  • Scope:
  • Artificial Intelligence
Date: October 12, 2022 Author: Konrad Budek 3 min read

Ever want to see a giant banana playing the guitar? For all ordinary folks, it is a problem no more, and with no drugs required! 

Putting jokes aside – the democratization of AI and the widening access to solutions are the dominant themes of September. Including this excellent opening: 

Dall-e is available for all

The internet has been flooded with the effects of Dall-e’s usage by skilled data scientists, artists, and developers alike. The tool can be used to change a text prompt into an image, no matter how strange or ridiculous these might be. As mentioned above, there is no problem to produce an image of a giant banana playing the guitar on stage: 

Or a Godzilla-hen destroying a city

Or a World War I-era flying battleship

Or later, taken down

Or a futuristic space knight faring through an otherworldly forest

Interestingly, delivering a good prompt can be considered an art in itself. For example, there is a great difference between a “druid and necromancer arguing” and an “urban druid and necromancer arguing.”

Playing with Dall-e is great fun, but the fun is only the tip of the iceberg. The user gets full rights to use the generated images in any manner, including commercial usage as print or in ads. The images can also be used in books or newsletters. The system is constantly monitored by both automated systems and human supervisors to prevent violations or generate harmful content. 

The service is available on the OpenAI website, with the requirement to create an account. 

The pandemic has democratized IT

According to the Manage Engine report, the general level of IT-related skills has risen since the pandemic. The report states that everyone across the examined enterprise has a stake in how the technology is chosen, deployed, configured, and used. 

It is increasingly common for non-tech employees to deliver automation and apps using no-code and low-code platforms. The report states that 76% of companies encourage them to do so. 

The employees state that lack of training (48%) and lack of technical knowledge (47%) are the main barriers in making IT tools more widespread in the company, especially in marketing (52%), finance (45%), and sales (43%) teams. 

The whole report can be found on the Manage Engine website.

Data access issues limits AI adoption

According to data gathered by Fivetran, up to 71% of companies find it difficult to access all the data required to run the AI programs they would like to. Basically, the larger the dataset, the more powerful the model gets and building more sophisticated solutions becomes possible. 

Yet challenges emerge even before the training or building of the model starts. The report states that 69% of companies struggle to access the right information at the right time. Also, 73% have reported difficulty in data processing, be that in extracting, loading or transforming data to gain practical insights. 

This situation has multiple practical implications, with companies being forced to rely on human-made decisions 71% of the time. Also, 87% of organizations consider AI vital for their business’ survival, yet they just cannot unleash its full potential in their business environment. 

What’s even more alarming is companies tend to lose up to 5% of global annual revenues due to models built on inaccurate or low-quality data. 

The full report is available on the Fivetran website

Automation in contact centers reach 95%

The technology of artificial intelligence and chatbots has transformed contact centers. According to a report delivered by Replicant and Demand Metric, 95% of the managers of contact centers have already adopted or plan to implement automation in the upcoming year. 

According to the report, 77% of contact center leaders consider improving customer service their top priority. Also, 60% consider workforce issues their top concern. Both challenges can be addressed by AI-powered assistants and technology. Chatbots are the obvious choice, yet 87% of organizations consider voice channels as their key communication channels. 

The full report can be found on Replicant’s website.

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